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Declining Municipal Service Quality Despite Rising Costs

Demand high-quality municipal services

Summary of the Issue

Codes of conduct exist but are inconsistently enforced.

History

Ethical frameworks rely on consequence management to retain legitimacy.

Causes

Weak enforcement; limited disciplinary follow-through; institutional tolerance.

Stakeholders

Ratepayers, municipal service users, local businesses

Service performance metrics; customer complaint logs; infrastructure monitoring reports

The Ratepayer

Reduced service quality despite increasing fees; diminished satisfaction

The Muncipality

Operational strain; risk of public complaints; service delivery gaps

Mossel Bay In General

Lower community satisfaction; potential economic inefficiency; declining civic confidence

Implement service delivery monitoring, operational efficiency, and resource optimisation

Documenting service performance, highlighting gaps, recommending improvements

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Declining Service Quality

Municipal Service Delivery Reports